Privacy Policy
Last updated: 12 September 2026
Screen Services (NE) Limited (“ScreenServices”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use screenservices.co.uk (the “Website”), contact us, request information, use our services, or otherwise interact with us.
1. Who we are
The data controller responsible for your personal information is:
Screen Services (NE) Limited
Company number: 03834133
Registered office: Cartmel Business Centre, Shields Road, Pelaw, Gateshead, Tyne & Wear, NE10 0QD, United Kingdom
Website: screenservices.co.uk
Email: sales@screenservices.co.uk
Telephone: 0191 495 0880
For general privacy enquiries or requests concerning your personal information, please contact us using the details above.
2. the personal information we collect
Depending on how you interact with us, we may collect:
- Your name and job title.
- Your company or organisation name.
- Your business address and delivery address.
- Your email address.
- Your telephone number.
- Information contained in enquiries, messages, quotations, specifications or correspondence.
- Information relating to products or services you request or purchase.
- Payment, invoicing and transaction information where applicable.
- Technical information about your use of our Website, such as IP address, browser type, device information and general usage information.
- Information relating to your preferences and communications with us.
- Marketing preferences and records of your consent or objections.
- Information you provide when dealing with us as a supplier, customer, prospective customer or business contact.
Please do not provide sensitive or special-category personal information through the Website unless we specifically request it and provide an appropriate means of doing so.
2. how we collect information
We may collect personal information:
- Directly from you when you complete a contact form or contact us by email or telephone.
- When you request a quotation or information about our products or services.
- When you place an order or otherwise enter into a commercial relationship with us.
- When you communicate with our employees or representatives.
- From your organisation where you are acting on its behalf.
- From publicly available business sources, directories or websites.
- From service providers and other third parties where this is lawful and appropriate.
- Automatically through your use of the Website, including through cookies and similar technologies.
4. How we use your information
We may use personal information for the following purposes:
responding to enquiries
To respond to your enquiries, requests for quotations, questions and other communications.
Lawful basis: legitimate interests and, where applicable, taking steps at your request before entering into a contract.
Providing products and services
To supply products and services, manage orders, communicate with customers, arrange deliveries and provide customer support.
Lawful basis: performance of a contract or taking steps at your request before entering into a contract.
Managing our business relationships
To manage relationships with customers, suppliers, professional advisers and business contacts.
Lawful basis: legitimate interests and, where applicable, performance of a contract.
Accounts and administration
To issue invoices, receive payments, maintain business records and comply with accounting, tax and other legal requirements.
Lawful basis: legal obligation and legitimate interests.
Website operation and security
To operate, maintain, secure and improve the Website, prevent fraud or misuse, investigate security incidents and maintain technical records.
Lawful basis: legitimate interests and, where applicable, compliance with legal obligations.
Marketing
Where permitted by law, we may use business contact information to send information about our products, services, developments or other relevant business communications.
Where consent is required, we will obtain it before sending the relevant marketing.
Where we rely on legitimate interests, we will ensure that the processing is necessary, proportionate and consistent with applicable data protection and electronic marketing laws.
You can object to direct marketing at any time.
Legal claims and compliance
To establish, exercise or defend legal claims, protect our rights and property, comply with legal obligations, respond to lawful requests and meet regulatory requirements.
Lawful basis: legal obligation and/or legitimate interests.
5. Our lawful bases
Depending on the circumstances, we may rely on one or more of the following lawful bases:
- Contract: where processing is necessary to enter into or perform a contract with you.
- Legal obligation: where we are required to process information to comply with the law.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
- Consent: where you have given us specific consent to process your information for a particular purpose.
Where we rely on legitimate interests, we will consider the purpose of the processing, whether it is necessary, and whether our interests are overridden by your rights and freedoms.
6. Marketing communications
We may contact existing customers and business contacts about products or services that may be relevant to their business.
Where required by applicable law, we will obtain consent before sending electronic marketing communications.
You can unsubscribe from marketing communications at any time by contacting us at sales@screenservices.co.uk or by using an unsubscribe facility provided in the relevant communication.
You have an absolute right to object to the use of your personal information for direct marketing.
7. Who we share information with
We may share personal information with trusted third parties where reasonably necessary for the purposes described in this Policy.
These may include:
- Website hosting and technical service providers.
- IT and cybersecurity providers.
- Email and communications providers.
- Customer relationship management and business software providers.
- Accountants, auditors, insurers and professional advisers.
- Payment service providers where applicable.
- Delivery, courier, freight and logistics providers.
- Marketing and communications providers where permitted.
- Government bodies, regulators, courts, law enforcement agencies or other authorities where required or permitted by law.
- Companies within our corporate group where appropriate and lawful.
We require service providers processing personal information on our behalf to comply with applicable data protection requirements and to provide appropriate security measures.
8. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK and the transfer is subject to UK data protection rules, we will ensure that an appropriate transfer mechanism or safeguard is used, such as a UK adequacy regulation, an applicable international data transfer mechanism, or another lawful basis for the transfer.
Where appropriate, further information about international transfers and the safeguards used can be requested by contacting us.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods will vary depending on the type of information and why we hold it. For example:
- Enquiry information will normally be retained for as long as necessary to deal with the enquiry and for a reasonable period afterwards.
- Customer and supplier information may be retained for the duration of the commercial relationship and afterwards where necessary for accounting, legal, contractual or dispute-resolution purposes.
- Financial and transaction records will generally be retained for the period required by applicable tax and accounting requirements.
- Marketing suppression records may be retained for as long as necessary to ensure that we respect an individual’s decision not to receive marketing.
- Technical and security records may be retained for an appropriate period based on security and operational requirements.
We may retain information for longer where necessary to establish, exercise or defend legal claims or to comply with a legal obligation.
10. Security
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no website, electronic communication or storage system can be guaranteed to be completely secure.
You should take appropriate precautions when communicating sensitive information electronically.
11. Your data protection rights
Subject to applicable legal conditions and exemptions, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase your personal information.
- Ask us to restrict how we use your information.
- Object to certain processing, including direct marketing.
- Withdraw consent where we rely on consent.
- Request certain information in a portable format.
- Object to processing based on legitimate interests in appropriate circumstances.
- Request information about international transfers where applicable.
To exercise your rights, contact:
sales@screenservices.co.uk
We may need to request information to verify your identity before responding to a request.
We will normally respond to valid data protection requests without undue delay and within the time period required by applicable law.
12. Automated decision-making
We do not currently intend to make decisions about individuals based solely on automated processing that produce legal effects or similarly significant effects.
If this changes, we will update this Privacy Policy and provide any information required by applicable law.
13. Children
The Website is primarily intended for business and professional users and is not directed at children.
We do not knowingly seek to collect personal information from children through the Website.
14. Cookies
We use cookies and similar technologies on the Website.
Some cookies may be strictly necessary for the Website to operate, while others may require your consent.
Please see our separate Cookie Policy for further information about the cookies and similar technologies used on the Website and how you can manage your preferences.
15. Third-party websites
The Website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any third-party website before providing personal information.
16. Complaints
If you have concerns about how we have used your personal information, please contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
The ICO’s contact details are:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Further information is available from the ICO website.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, the Website, our processing activities or applicable law.
The latest version will be published on this page and will show the date it was last updated.
18. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Screen Services (NE) Limited
Cartmel Business Centre
Shields Road
Pelaw
Gateshead
Tyne & Wear
NE10 0QD
United Kingdom
Email: sales@screenservices.co.uk
Telephone: 0191 495 0880